Normally, your order will leave our warehouse within 24-48 hours of placing the order. Between November 15 and December 31, please allow us up to 72 hours (third business day). Damaged shipments from handling must be claimed with the freight carrier. Discount-Tools.biz will not be responsible for any import fees or taxes.Buyer will be provided with tracking/confirmation number when order has been shipped. The minimum order is 50$.
How do you handle customer complaints or returns?
Products are warrantied for 30 days unless otherwise stated. We will repair or replace after inspection. We handle returns via the RMA system and you are responsible for getting the product back to us. To obtain a RMA number, you must contact us via our contact form within 48 hours of delivery.
How can I pay for my merchandise? What types of payments do you accept?
You can pay for your merchandise directly from your pay PayPal account, or you can use your Visa™, Mastercard™, Discover™ or American Express™ credit card/debit card. In order to ensure prompt shipment once it has been ordered, we must receive prompt payment. Using PayPal or a major credit card enables us to do so. We do not accept payment by personal check or money orders. PayPal transactions can be conducted in a much more efficient manner. There is no lag time while we wait for your check or money order to clear. If you do not already have a PayPal account, we strongly encourage you sign up now. Besides being the easiest and cheapest way to purchase on the web, PayPal also has many features that can benefit you: NOTE: E-Check payments will take up to 4 business days to clear.
Do you ship worldwide?
We currently only ship to USA and Canada. Contact us if you are located internationally, and are in urgent need of a sword we carry.